Shipping Policy

Processing Time

We work quickly to get your order out as soon as possible.

Orders are typically processed within 1–3 business days (excluding weekends and holidays). During high-demand periods, launches, or promotions, processing times may be slightly extended.

Once your order has been shipped, you’ll receive a confirmation email with tracking details.

Shipping Times

Canada: 3-5 business days
United States: 5-7 business days
International: 5-7 business days

Please note that shipping timelines are estimates and may vary depending on carrier delays, customs processing, weather, or peak shipping seasons.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.

Please allow 24–72 hours for tracking information to update after shipment.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping details provided by the customer.

Lost or Delayed Packages

While we work with trusted shipping carriers, occasional delays may happen that are outside our control.

If your package appears delayed or lost, please contact us and we’ll do our best to assist.

Contact: soelle.co@gmail.com

Customs & Duties

International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations.

These charges are the responsibility of the customer.

Order Changes & Cancellations

Because orders are processed quickly, changes or cancellations must be requested within 12 hours of purchase.

Once your order has been processed or shipped, we may not be able to make changes.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can review and assist.

Questions?

We’re here to help.

Email: soelle.co@gmail.com